The Case of the Recurring Network Timeout

This post was co-authored with Roshan Revankar

At Ticketmaster we’re passionate about monitoring our production systems. As a result, we occasionally come across interesting issues affecting our services that would otherwise go unnoticed. Unfortunately, monitoring only indicates the symptoms of what’s wrong and not necessarily the cause. Digging in deeper and getting to the root cause is a whole different ball game. This is one such example. Continue reading

Tools Shaping Culture

Ticketmaster’s Mark Maun recently presented at the Southern California Linux Expo on how great tools can actually be a driving factor for cultural change at scale. Ticketmaster’s DevOps culture has gone through transformative change largely through the use of open source tools. In Mark’s SCALE 13x presentation, Mark walks you through the motivations for change and shares examples of how great tooling has impacted Ticketmaster’s ability to increase product velocity and overall system reliability at scale. Mark’s presentation starts at 3:43:00.

You can see an expanded description of the presentation from the SCALE website here.