The Case of the Recurring Network Timeout

This post was co-authored with Roshan Revankar

At Ticketmaster we’re passionate about monitoring our production systems. As a result, we occasionally come across interesting issues affecting our services that would otherwise go unnoticed. Unfortunately, monitoring only indicates the symptoms of what’s wrong and not necessarily the cause. Digging in deeper and getting to the root cause is a whole different ball game. This is one such example. Continue reading