Ticketmaster’s Mark Maun recently presented at the Southern California Linux Expo on how great tools can actually be a driving factor for cultural change at scale. Ticketmaster’s DevOps culture has gone through transformative change largely through the use of open source tools. In Mark’s SCALE 13x presentation, Mark walks you through the motivations for change and shares examples of how great tooling has impacted Ticketmaster’s ability to increase product velocity and overall system reliability at scale. Mark’s presentation starts at 3:43:00.
You can see an expanded description of the presentation from the SCALE website here.